Legal

Terms and Conditions

Last updated: 12 November 2026

These terms apply when you use our website and when you sell items to us. Please read them before you send us an enquiry. If you don’t agree with them, please don’t use our website or sell to us.

1. About us

This website is run by Collectable Power Ltd, a company registered in England and Wales (company number 13345339). Our registered office is 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, and our postal address is PO Box 454, Burgess Hill, RH15 5FE. You can contact us at sell@collectablepower.com.

2. Using our website

  • You may use this website for your own personal or business use. Please don’t use bots, scrapers or other automated tools on it, or use it for anything unlawful.
  • The information on this website is for general guidance. Card values change, so prices and market information may not always be up to date.
  • The content of this website, including our text, photos, logo and design, belongs to us or is used with permission. Please don’t copy it without our written consent.
  • Pokémon and other card game names are trademarks of their owners. We are an independent business and are not affiliated with or endorsed by The Pokémon Company, Nintendo, PSA or eBay.

3. Selling your items to us

3.1 Age. You must be 18 or over to sell items to us. If you’re under 18, a parent or guardian must contact us and complete the sale for you.

3.2 Enquiries and offers. When you send us an enquiry, we’ll look at the details and may make you an offer. An offer is what we’re willing to pay, based on current market data and the information you give us. You don’t have to accept it, and we don’t have to make one.

3.3 Inspection. Every offer depends on us inspecting the items. If items aren’t as described, are in a different condition, or are missing, we may change or withdraw our offer.

3.4 How long an offer lasts. We’ll tell you how long an offer is valid for when we make it. Because card prices move, we may need to update an offer after that time.

3.5 Your promises to us. When you sell to us, you confirm that:

  • you own the items, or have the owner’s permission to sell them;
  • the items aren’t stolen, counterfeit or subject to anyone else’s claim; and
  • the information you give us about the items and about yourself is true.

3.6 Counterfeit, altered or stolen items. We won’t buy items we believe are counterfeit, altered (for example trimmed, recoloured or resealed) or stolen. We may report suspected stolen or counterfeit items to the police or other authorities.

3.7 Meeting in person. For high-value collections we may arrange to meet you. We’ll agree a time and place with you in advance.

3.8 Sending items by post. If we agree that you’ll post items to us, please use a tracked and insured service. Items stay at your risk until we confirm in writing (for example by email or message) that we’ve received them. Before you send anything, we’ll agree with you how any items we don’t buy will be returned.

3.9 Payment. Once we’ve agreed a price and checked the items, we pay by bank transfer to the account you give us. For purchases from £2,000 up to £1,000,000 we can usually pay the same day.

3.10 Ownership. Ownership of the items passes to us when we pay you. Until then, either of us can cancel the sale.

4. Buying from us

We sell items through our eBay store. Purchases are made on eBay and are covered by eBay’s terms, including the eBay Money Back Guarantee. Nothing in these terms affects your legal rights as a consumer.

5. Our responsibility to you

  • We’re responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We’re not responsible for loss or damage that isn’t foreseeable.
  • Valuations and market information we give you are our opinion. They are not financial or investment advice.
  • If you sell to us as a business, we’re not liable to you for loss of profit, business or opportunity.
  • Nothing in these terms limits our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, or for fraud.

6. Your personal information

How we use your personal information is explained in our Privacy Policy.

7. Changes to these terms

We may update these terms from time to time. The version on this page when you send your enquiry or agree a sale is the one that applies to it.

8. Law and disputes

These terms are governed by the law of England and Wales, and the courts of England and Wales can deal with any dispute. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.

Questions about these terms?

Email sell@collectablepower.com
or write to Collectable Power Ltd, PO Box 454, Burgess Hill, RH15 5FE.