Legal

Privacy Policy

Last updated: 12 November 2026

This policy explains how Collectable Power Ltd (“we”, “us”) collects and uses your personal information when you use our website, send us an enquiry or sell items to us. We are the controller of your personal information.

1. Who we are

This website is run by Collectable Power Ltd, a company registered in England and Wales (company number 13345339). Our registered office is 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, and our postal address is PO Box 454, Burgess Hill, RH15 5FE. You can contact us at sell@collectablepower.com.

2. The information we collect

  • Enquiries: your name, email address, phone number (if you give it), town or postcode area, details of the items you want to sell, a rough value, any photo links you share, and your consent to us replying.
  • Messages: anything you send us by email, Instagram, eBay messages or phone.
  • Sales: the bank details we need to pay you, records of what we bought and what we paid, and any identification we ask to see for a high-value sale.
  • Website use: technical information such as your IP address, browser and the pages you visit, recorded by our website hosting and security tools.

3. How we use it, and our legal reasons

  • To reply to your enquiry and make you an offer. Legal reason: taking steps you’ve asked for before entering into a contract, and our legitimate interest in running our business.
  • To buy items from you and pay you. Legal reason: performing our contract with you.
  • To keep business, tax and accounting records. Legal reason: our legal obligations.
  • To prevent fraud and the sale of stolen or counterfeit items. Legal reason: our legitimate interests, and our legal obligations where they apply.
  • To run and secure our website. Legal reason: our legitimate interests.

We don’t use your enquiry details to send you marketing, and we don’t sell your personal information.

4. Who we share it with

  • Companies that provide services to us, such as our website host, email provider, website form software, accountants and bank. They only use your information to provide those services to us.
  • eBay and Instagram, when you contact us or buy from us through them. They use your information under their own privacy policies.
  • The police, HMRC or other authorities, where the law requires it or to help prevent or detect crime.

5. Information stored outside the UK

Some of our service providers may store information outside the UK. Where they do, we rely on the safeguards UK data protection law allows, such as adequacy regulations or approved contract clauses.

6. How long we keep it

  • Enquiries that don’t lead to a sale: up to 12 months after our last contact with you.
  • Records of items we’ve bought and payments we’ve made: for as long as we need them for tax and accounting purposes, normally six years.

7. Your rights

You have the right to:

  • ask for a copy of the personal information we hold about you;
  • ask us to correct information that’s wrong;
  • ask us to delete your information, or to limit how we use it;
  • object to us using your information based on our legitimate interests; and
  • ask us to send your information to another organisation, where that applies.

To use any of these rights, email sell@collectablepower.com. We’ll reply within one month.

8. Cookies

Our website only uses cookies that are needed for it to work and stay secure. If we start using analytics or advertising cookies, we’ll ask for your consent first and update this policy.

Pages that show our Instagram posts, or link to eBay, may load content from those services. They may set their own cookies under their own policies.

9. Complaints

If you’re unhappy with how we’ve used your information, please contact us first. We’ll acknowledge your complaint within 30 days and try to put things right.

You can also complain to the Information Commissioner’s Office (ICO) at ico.org.uk/make-a-complaint or on 0303 123 1113.

10. Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.

Questions about your information?

Email sell@collectablepower.com
or write to Collectable Power Ltd, PO Box 454, Burgess Hill, RH15 5FE.